Card activation

About card activation in VB24 Mobile

With "card activation" functionality, we open the door to the digital world

Card activation functionality in VB24 Mobile gives you the opportunity to activate your new issued card directly from the mobile application without having to go physically to an ATM.

After you have activated the card, you will be able to use the multitude of services in the VB24 app:

you can pay for communal services, nursery, internet, TV and many other services
supply the card with top UP functionality
P2P transfer between personal cards or to another person's card
transfer money to a friend through the service Send to friend

You can enroll the Victoriabank card in your device and pay for contactless purchases. Choose your favorite electronic wallet!

How to activate the card in your app

If you have a new card from Victoriabank, activate it in two steps.

After receiving the card from the Bank counter or by delivery, access the VB24 Mobile application and check if you new card are waiting to be activated
Select your card (card image), go to ”Actions” and select the option ”Card activation”
Confirm the activation of the card by means of the one-time password (OTP SMS), sent to your telephone number indicated in the Bank's database

Congratulations! Your card is activated, you can instantly use the bank's digital services.

Have you recently changed your mobile phone number or have not updated your details for a long time? To benefit efficiently and without disruptions at the whole spectrum of services offered by Victoriabank, we give you the opportunity to update your data online, from anywhere in the world.

If you are a new customer, initially you must open a card at Victoriabank, and after receiving the physical card, subscribe to the VB24 Mobile app, then activate you card.

For more details you can access VB24 User Manual.

Card activation with PIN-code at Victoriabank ATM

To activate your card PIN-code, it is necessary to insert the physical card in the nearest Victoriabank ATM and depending on the interface of the ATM you are at, the activation of the card PIN-code can be done according to one of the two models below:

*E-PIN – temporary password in the form of SMS, which is sent to the customer's mobile phone number indicated in the Bank's database, at the time of opening the card or reissuing the PIN-code through the Customer Support Service at the request of the cardholder.

Frequently asked questions

When your card is ready to be used?

As soon as you have picked up your card from bank branch, activated it in the VB24 Mobile app and registered it in the electronic wallet, you can use it to do all desired operations.

Can I use the physical card if I activated it from VB24 Mobile app?

To do operations with the physical card, it will be necessary to set PIN-code at the Victoriabank ATM, according to principle described above "Activate card with PIN-code at the Victoriabank ATM".

What are limits and rates applied by the Bank for use of digital services?

Limits and rates established for use the card according to accounts/cards issued by BC "Victoriabank" SA for natural persons will be applied, consult the limits and rates.

Can I activate the card from VB24 Mobile even if I am abroad?

With new functionality you can activate your card even abroad. To receive the one-time password (OTP SMS), it is important that country code of phone number indicated in the Bank's database is correctly entered. If you have a mobile number of an operator from the Republic of Moldova, you must have activated the Roaming service.

The operation is rejected, what could be the reason?

Either you entered the wrong activation code (in the case of activation at the ATM) or the OTP code (in the case of activation from VB24 Mobile app)
The card has been blocked for security reasons

For any question we are at your disposal 24/7, contact us at the short number 1303 or at +373 (22) 21 03 03 (international call).

VB24 User Manual